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Overview

Cancellation and Booking Policy for Trips and Transfers

This policy is implemented to ensure we provide the best service to our clients and coordinate schedules with our hotel and transportation partners.

1. Day Trips (Land and Sea)

Cancellation more than 24 hours in advance: Full refund (or credit for another trip).

Cancellation 12 to 24 hours in advance: 50% of the total trip cost will be deducted.

Cancellation less than 12 hours in advance (or No Show): 100% of the trip cost will be deducted, and the client is not entitled to a refund.

2. Transfer Services

Cancellation 6 hours or more in advance: Full refund.

Cancellation less than 6 hours in advance: 50% of the trip cost will be deducted.

In case of no-show: Full payment will be charged.

3. Private Trips

(Transfers)

Cancellation 6 hours or more before booking: Full refund.

Cancellation 6 hours before the penalty period expires: 50% of the trip cost will be deducted.

In case of non-arrival at the agreed location and time: Full refund.

3. Special Trips (Private Trips)

Due to the special requirements for essential equipment or guides:

Cancellation must be made 48 hours in advance for a full refund.

In case of late cancellation, the deposit will be forfeited in full.

4. General Terms and Conditions

Weather Conditions: In the event of cancellation by the company due to a misunderstanding or Coast Guard instructions, the customer will have the option of either (postponing the flight to the night) or (refunding the trip in full without any deductions).

Medical Conditions: In the event of an emergency medical reason (with a medical certificate), a refund or postponement of the trip will be considered, subject to availability.

Refund Method: Refunds will be issued via the original payment method. Bank transactions may take 5 to 10 business days.

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Need help?

Contact us at {email} for questions related to refunds and returns.